Apollo is an analytical platform used to provide near real-time information to the technical support team. Build by me in Python and React. The implementation of this project marked a turning point in the team’s performance and removed a lot of stress and questions from the day to day activities. This project may not be complex in the sense that it does not use ML or AI behind the scenes, but it shows the power of good data that results from a proper treatment workflow....
This is based on one of my previous analyses for my clients. My client has an IT support department which receives telephone calls for support request. The team providing support is limited due to budget constraints and needs to do also onsite support as well as the aforementioned remote support. My client wants to know how many persons should be available to pickup telephone calls in certain periods (hour interval, days of the week, month) in order to properly assign the technicians to either provide remote support or go onsite....